Tips to keep a restaurant running smoothly: From installing a goods elevator to streamlining the menu
Going out to eat can be a real luxury, delving into a bowl of delicious Italian cuisine or gorging on the perfect Sunday roast, is the perfect way to spend your weekend or unwind after a hectic day at work. But, for restaurant owners themselves, working in a busy restaurant can be stressful, especially when organisation is not at its best.
With statistics showing that the value of eating out is only increasing, 2018 seeing a 89.5 million expenditure, it’s more important than ever to get a handle on the way your business is run. Without good structure, it can be easy for the pressure and chaos to get on top of you and your staff, however, with some simple changes you can improve the overall experience for everyone, so your business can prosper well into the future.
So, for all you need to know about keeping your restaurant running smoothly, carry on reading to learn about our top tips.
How to make your restaurant more organised
Organisation is a key factor in all industries, but when it comes to hospitality offering excellent customer service should be your number one goal. No matter the size of your restaurant, whether you’re a part of a large franchise or you’re a smaller independent business, you should have a solid plan for each day – remember, disorganisation will not create a good impression, the restaurant industry is competitive so you need to do all you can to secure loyal customers.
Here we explain some practical changes and implements that can make your restaurant more organised.
Install a goods lift
How do you currently transport stock and food around the restaurant? Is your current routine taking up too much time? If your current way of doing things is simply not working, then one solution could be a lift installation. If your restaurant is over two floors, a goods lift can make it quicker and easier to move stock and food from the kitchen to the main restaurant, as well as limit the number of dropped plates and risk of injury from lifting heavy boxes and deliveries.
Here at Euro Lifts, we have worked with many clients, installing efficient cargo lifts that have improved the efficiency of the business. Our professional technicians will ensure your installation is quick, so disruptions are minimal, as well as providing maintenance and repairs in the future.
Build a good team
Having a good team in your restaurant is one of the most important ways of keeping things organised. You can’t do everything by yourself, and if there are days when you aren’t in the restaurant you need to feel confident that your staff can keep things under control. The environment of a restaurant can vary, with some days being quieter and certain periods throughout the year such as Christmas, Valentines Day and New Years seeing an influx of people wanting to eat out. To navigate through all of these periods, it’s essential that you have a team you can trust to offer excellent customer service and fulfill your business needs.
Below we explain some simple ways of ensuring your team is the best it can be.
- Meetings – it’s a good idea to have daily meetings with your staff as this will prepare them for the day ahead, make them aware of your expectations and generally keep everyone in the loop. This is also an opportunity to explain any special offers, or other changes that you staff need to know about to avoid confusion with customers – try not to rely on others to pass on the message, talking to your staff directly is always best.
- Motivation – meetings are also a way of keeping staff motivated. A short recap at the end of a shift, is your chance to thank your staff for all their hard work and keep them motivated for the next working day. Staff that feel their efforts are being recognised are more likely to maintain this standard during every shift. Why not emphasise this through a ‘employee of the month’ scheme or other perks that they can work towards?
- Defined roles – giving your staff defined roles means that each part of the restaurant will stay organised. Instead of asking one member of staff to greet guests, take meal orders and serve food may be counterproductive. Instead, give each member of staff a particular role to focus on, this will avoid confusion, long waits and a chaotic restaurant floor.
- Training plans – with all staff members, whether they have experience in hospitality or not, creating a training plan will ensure they’re working to the highest standard. Buddy up new starters with more experienced staff members so they can shadow them and see how things are done. Of course, any new role takes a little time to get used to, but having a training plan in place will ensure your staff have something to refer to if they get stuck. This will prevent major mistakes and eventually bringing all staff members to the same level, so your restaurant can run smoothly.
Make your menu simpler
Reducing your menu is a great way of making your restaurant more organised. Instead of having numerous options, focus on quality rather than quantity. There’s no point having options on your menu that aren’t popular. Take a look at what you’re offering – which options are rarely ordered? Whittling down your menu to the most popular meals will help your kitchen staff, and reduce costs along the way.
Having a smaller menu can also add more meaning to your meals. A small selection suggests they have been specially picked to fit in with your restaurant’s theme, adding clarity to your whole concept. Just be sure to have options for all dietary requirements including vegans and vegetarians, and your customers are sure to leave your restaurant happy.
Know your busiest time
A good business owner will know exactly when their peak times are. In many cases this is during the later part of the week, during evenings and all day throughout the weekend. How will you prepare for this? There’s nothing worse than waiting long periods for your food or hanging around as you wait to pay for your meal. Make sure you have enough staff scheduled in for your busiest times – failure to do so could lead to disorganisation and dissatisfied customers. If you don’t have a website already, why not have one made or upgrade your current one? You could add an online booking system so you don’t experience long queues and disappoint your customers. Knowing whos coming and at what time, will help you keep track of everything so you aren’t faced with an unexpected surge of customers.
Euro Lifts: Goods lift manufacturers and cargo lift specialists
If you’re thinking of investing in a lift installation for your restaurant, Euro Lifts is the number one lift company in the South West. Our expert team are on hand to help you find the right solution for your business, using their 25 years of industry knowledge. As well as goods lifts, we also provide passenger lifts, wheelchair lifts and many more options for your business. Get in touch today for more information.