How A High-End Lift Can Elevate A Guest Experience
Expectations are constantly rising for the modern traveller. Hoteliers are really starting to recognise the importance of giving lifts an update in terms of appearance and efficiency through design and technology solutions. All industries are subject to change, and the lift industry is no different, everything from design, mechanics and security are constantly evolving. With this in mind, we’ll take a look at some of the most recent interior lift innovations rising in popularity right now.
Although it’s true, you’re not likely to ever be in a lift for very long, you can entertain and inform waiting guests by providing interactive media and games or surveys relating to your building. This is mutually beneficial in the sense you’re keeping your guests entertained, but could also receive some welcome feedback in regards to your business. This is a great way of engaging guests while strengthening the overall customer brand experience.
It goes without saying that many people find stepping into a lift with others they don’t know a slightly awkward experience. Taking this into consideration, having a video live stream in your lift can be an ideal solution to this by presenting information or updating your guests on relevant, up to date news or anything else. This is another way of enriching the brand experience with your hotel or business.
The time spent in a lift can be an additional opportune time to further advertise your hotel or business – that should certainly be taken advantage of. Through various integrated web applications, you can have advertisements in the lift that change or alternate throughout the day. Specific content can even be shown to lift-users when approaching specific floor levels.
Although many of us don’t realise it, many people have fears of heights and riding lifts, this isn’t uncommon. With this in mind, the uncertainty of a lift arriving, as well as the waiting time, can put people on edge, or make them nervous and impatient. With this in mind, an animated video providing information in regards to waiting times or any other additional information can help bridge unpleasant waiting times and offers additional customer experience based around the lift.
Euro Lifts are a company from the southwest of England that offers 25 years’ worth of experience in installing and maintaining lifts. Euro Lifts provide more than just domestic lift expertise – we also excel at stair lifts, trolley lifts, platform lifts, wheelchair lifts, escalators, mobility aids and much more. Feel free to get in touch with us or give us a call on 01752 559000.